FAQ
1. Delivery kitne time mein hoti hai?
Zyada tar orders 3–5 working days ke andar deliver ho jaate hain. Metro cities mein delivery fast hoti hai, jabki remote areas mein thoda extra time lag sakta hai.
2. Kya Asprime par shipping free hai?
Haan, hum pan-India free shipping provide karte hain. Checkout par koi hidden delivery charges add nahi hote.
3. Kaun-kaun se payment options available hain?
Aap UPI, Debit Card, Credit Card, Net Banking aur Cash on Delivery (COD) se payment kar sakte ho. COD selected pin codes par available hota hai.
4. COD har location par available hota hai kya?
COD sirf serviceable pin codes par available hai. Checkout ke time apna pincode enter karte hi COD availability show ho jaati hai.
5. Order place karne ke baad cancel kar sakta hoon?
Haan, agar order dispatch hone se pehle cancel kiya jaaye. Dispatch ke baad order cancel nahi hota.
6. Return kab accept hota hai?
Return sirf wrong ya defective product ke case mein accept hota hai. Request delivery ke 3 din ke andar raise karni hoti hai.
7. Unboxing video mandatory kyun hai?
Unboxing video se issue clearly verify hota hai aur genuine customers ko fast support milta hai. Bina video return ya refund approve nahi hota.
8. Refund process hone mein kitna time lagta hai?
Return approve hone ke baad refund 8–15 business days ke andar original payment method par credit ho jaata hai.
9. Agar product damaged ya galat deliver ho jaaye to kya karein?
Delivery ke 24 hours ke andar hume contact karein aur unboxing video share karein. Hamari team turant help karegi.
10. Customer support se kaise contact karein?
Aap email ya phone/WhatsApp ke through Monday se Saturday, 10 AM – 6 PM ke beech contact kar sakte ho. Complete details Contact Us page par available hain.